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FAQFrequently Asked Questions
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House Cleaning FAQs
Questions? Concerns? You’re in the right spot! Communication is the key to a successful cleaning partnership. Feel free to contact us at anytime with your questions or concerns.
How many people will clean my home?
We have solo cleaners and 2-person teams. The size of the team that cleans your home depends on the location and the size of your home.
What frequency of cleanings do you have?
Weekly, biweekly, monthly and one-time.
Are you insured & bonded to perform cleaning services?
Yes. We are covered with Workers’ Compensation and liability and are fully bonded. This covers your home, our cleaners and our business.
What areas do you service?
We serve Utica, New Hartford, Whitesboro, Clinton, Washington Mills, Marcy, Barneveld and Rome
Do I need to be home when we clean?
You do not need to be at home. Whatever you are comfortable with is what matters. You can allow us to have access to your home in a variety of ways:
Do I need to provide cleaning products?
No. We provide all supplies and equipment. If you have a special request, you may leave the product in a visible place for the team to use.
Will I always have the same person or team of people cleaning my home?
Unfortunately, Emily’s Cleaning cannot guarantee that the same person or team of people will clean your home every time. However, we DO guarantee 100% quality and satisfaction. Each Cleaning Professional and team will be furnished with a detailed written description of your particular cleaning service needs before they come to your home. If you are not satisfied with any service, simply notify us within 24 hours and someone will be in touch with you to fix the problem.
How do I pay for services?
Payment is due at time of service. Payments are accepted via credit card.
Is there a cancellation policy?
Yes. We ask that if you need to cancel, please give us 48 hours’ notice to allow us to change scheduling for the team. If you cancel with less than 48 hours’ notice, a service fee of $100.00 plus taxes will apply. If canceling the same day or if we arrive at your home and are locked out, a charge in the amount of half of your usual service fee or $100.00 (whichever is greater) plus taxes will be charged to you.
We have solo cleaners and 2-person teams. The size of the team that cleans your home depends on the location and the size of your home.
What frequency of cleanings do you have?
Weekly, biweekly, monthly and one-time.
Are you insured & bonded to perform cleaning services?
Yes. We are covered with Workers’ Compensation and liability and are fully bonded. This covers your home, our cleaners and our business.
What areas do you service?
We serve Utica, New Hartford, Whitesboro, Clinton, Washington Mills, Marcy, Barneveld and Rome
Do I need to be home when we clean?
You do not need to be at home. Whatever you are comfortable with is what matters. You can allow us to have access to your home in a variety of ways:
- Be there to let us in
- Give us a key
- Give us an alarm or garage code
- Leave a key in a safe place each visit
Do I need to provide cleaning products?
No. We provide all supplies and equipment. If you have a special request, you may leave the product in a visible place for the team to use.
Will I always have the same person or team of people cleaning my home?
Unfortunately, Emily’s Cleaning cannot guarantee that the same person or team of people will clean your home every time. However, we DO guarantee 100% quality and satisfaction. Each Cleaning Professional and team will be furnished with a detailed written description of your particular cleaning service needs before they come to your home. If you are not satisfied with any service, simply notify us within 24 hours and someone will be in touch with you to fix the problem.
How do I pay for services?
Payment is due at time of service. Payments are accepted via credit card.
Is there a cancellation policy?
Yes. We ask that if you need to cancel, please give us 48 hours’ notice to allow us to change scheduling for the team. If you cancel with less than 48 hours’ notice, a service fee of $100.00 plus taxes will apply. If canceling the same day or if we arrive at your home and are locked out, a charge in the amount of half of your usual service fee or $100.00 (whichever is greater) plus taxes will be charged to you.
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Accreditations & Affiliations
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Testimonials & Reviews
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"Today I had the pleasure of meeting Nicole, Amber, Alex, Cody and Gee who were here to do a deep cleaning after a renovation on my bathroom. My daughter and son-in-law surprised me with this gift for my birthday. This crew was professional and personable as well. They did an excellent thorough job in every room in my home and their attention to detail was very much appreciated. I would absolutely have this crew in my house to clean again without hesitation!" - Carol |
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